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Terms and Conditions

Effective Date: October 10, 2025

Welcome to pin-d (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at www.pin-d.com (the “Site”) and your purchase of products from us. By accessing the Site or making a purchase, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Use of Our Website

You agree to use our Site for lawful purposes only and in accordance with these Terms. You must be at least 18 years old or have the involvement of a parent or guardian to use this Site.

You may not:

  • Violate any applicable federal, state, or local law or regulation.
     
  • Infringe on any intellectual property rights or proprietary rights.
     
  • Transmit viruses, malware, or harmful code.
     

2. Product Information & Availability

We make every effort to display our products and their colors, descriptions, and prices as accurately as possible. However, we do not guarantee that your screen’s display of colors will be accurate.

We reserve the right to:

  • Discontinue any product at any time.
     
  • Limit the quantities of any products we offer.
     
  • Refuse any order you place with us.
     

3. Orders & Payments

All prices are in U.S. Dollars (USD) unless stated otherwise.

By placing an order, you:

  • Represent that you are authorized to use the payment method provided.
     
  • Agree to pay all charges incurred by you or any users of your account.
     
  • Acknowledge that we reserve the right to cancel or refuse any order for any reason.
     

4. Shipping & Delivery (U.S. Orders)

We currently ship to addresses within the United States. Shipping costs and estimated delivery times are provided at checkout. Please note:

  • Delivery estimates are not guarantees.
     
  • We are not responsible for delays due to postal issues, weather, or carrier disruptions.
     
  • Once your order is shipped, you will receive tracking information.
     

5. Returns & Exchanges

We accept returns and exchanges within 30 days of delivery for unworn, unwashed items in original condition and packaging.

Non-returnable items may include:

  • Clearance or final sale items
     
  • Gift cards
     
  • Customized or made-to-order items
     

6. Intellectual Property

All content on this Site—including text, images, graphics, logos, product names, and designs—is the property of pin-d or its content suppliers and protected under United States copyright, trademark, and other laws.

You may not reproduce, duplicate, copy, sell, or exploit any part of the Site or our products without express written permission from us.


7. Limitation of Liability

To the fullest extent permitted under applicable law:

  • We do not guarantee that the Site or any content will be error-free or uninterrupted.
     
  • We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, or data, resulting from your use of our Site or products.
     

Some states do not allow limitations on implied warranties or liability for incidental or consequential damages, so the above may not fully apply to you.


8. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.


9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles.

Any legal action or proceeding shall be brought exclusively in the courts located in DeKalb County, Georgia.


10. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at any time. The most current version will always be posted on this page. Your continued use of the Site following any changes constitutes acceptance of those changes.


11. Contact Information

For questions or concerns about these Terms and Conditions, please contact us at:

pin-d
📧 Email: info@pin-d.com
🌐 Website: www.pin-d.com

Return and Refund Policy

Effective Date: October 10, 2025
Brand: pin-d
Website: www.pin-d.com

Thank you for shopping with pin-d! We value your satisfaction and aim to make your shopping experience smooth and fair. Please review our Return and Refund Policy below.

1. Return Eligibility

You may return items purchased from our online store within 30 days of the delivery date.

To be eligible for a return, the item(s) must:

  • Be unworn and unwashed
     
  • Be in original condition with all tags and packaging intact
     
  • Not be a final sale or non-returnable item (see below)
     

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale or clearance items
     
  • Gift cards
     
  • Personalized, custom, or made-to-order items
     
  • Items returned after the return window has expired
     

3. Return Process

To initiate a return:

  1. Email us at returns@pin-d.com with your order number and reason for return.
     
  2. Wait for return authorization and instructions.
     
  3. Ship your item(s) to the return address we provide.
     

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).
 

We recommend using a trackable shipping method as we are not responsible for lost returns.

4. Refunds

Once we receive and inspect your return, we will notify you via email whether your refund has been approved.

If approved:

  • A full refund (minus original shipping charges, if applicable) will be issued to your original payment method within 5–10 business days.
     
  • You will receive a confirmation email when the refund is processed.
     

If the returned item is damaged, worn, or does not meet our return criteria, we may deny the return or issue a partial refund at our discretion.

5. Exchanges

We do not offer direct exchanges at this time.

If you need a different size or color, please return the original item and place a new order for the desired item.


6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage or defect. We will work with you to replace the item or issue a refund at no additional cost to you.


7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or credit card statement again
     
  • Contact your bank or credit card company (processing times vary)
     
  • If you’ve done this and still have not received your refund, contact us at returns@pin-d.com
     

8. Contact Us

If you have any questions about returns or refunds, please reach out:

📧 Email: returns@pin-d.com

Copyright © 2025 pin-d - All Rights Reserved.

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